To Controlant's Customers, Partners, and Friends:
We are truly living in unique times. Like many of you, we continue to keep a close eye on the news surrounding the coronavirus (COVID-19) and its growing impact. Our priority, as always, is the health, safety, and well-being of our employees, their families, and our valued customers and partners.
With things rapidly evolving, we continue to follow the guidance of the public health authorities and have implemented our business continuity plan to ensure the safety of our team and that we can continue to help our customers and partners navigate the challenges this situation presents with the superior level of service and responsiveness you are accustomed to receiving from us.
- Supporting. It is imperative that we take care of our people, including employees, vendors, and temporary staff. We’ve taken actions to reduce the need for people to come into our offices across the globe, based on local conditions. At the same time, we know that customers rely on Controlant’s services, and we are committed to keeping them running smoothly. A limited number of staff continue to work in our offices because certain jobs can only be done onsite. We’ll continue to make sure our workforce is supported as this crisis evolves.
- Monitoring. We are following recommendations from global health authorities in an effort to protect our people and our customers and ensure business continuity.
- No Disruption. We maintain comprehensive business continuity arrangements that are regularly tested as part of our ongoing business continuity program. We’re actively monitoring our services to ensure we meet our contractual commitments in our service-level agreements (SLAs). Our team operates effectively on your behalf from any location. We expect that our customers will feel no disruption to our services. All customer information remains fully and completely secure.
- COVID-19 Impact. We remain focused on providing a rapid response to your critical business needs. We are talking daily to customers about the impact on their company and helping them consider optimal action steps for their business.
Please find below a set of FAQs on our readiness to support customers during this period. Our teams are here for you, and we’ll continue to keep you updated and informed.
Q: What is Controlant doing to monitor the situation?
A: We are keeping a close eye on developments related to the coronavirus. Our global response team is actively monitoring the situation through many trusted information sources such as the WHO, CDC, and Iceland’s Directorate of Health. To protect our customers, partners, and employees, we're restricting international and domestic travel, encouraging, and in some cases requiring, employees to work from home, and other measures.
Q: How is customer support being handled in regions where employees aren’t working from the office?
A: We maintain business continuity arrangements, including providing ongoing service and support for our customers. In addition, our customer support and engineering teams are well-placed to perform their tasks when working remotely. We are confident that our systems and procedures can continue to support our customers and partners during this time.
Q: Will there be delays in services or support resolutions?
A: At this stage, we do not expect delays. We're confident that our systems and procedures can continue to support our customers and partners during this time.
Q: Will Controlant be able to continue to supply data loggers?
A: At this stage, we do not expect delays. This may, however, depend on whether loggers are shipped to regions affected by the virus. We will keep customers informed through the usual channels should we expect any delays.
Q: Should we expect any disruptions, downtime, or latency in regions affected by the virus?
A: No, we do not expect any direct user-facing impact as a result of our response to the situation. We will keep customers informed through the usual channels should the situation change.
It is our hope that the public health measures and containment efforts underway will limit the impact of this virus upon the extended Controlant family and within our communities. In the meantime, please do not hesitate to reach out to us if there is anything we can do to assist you as we work together to overcome these challenges.
Be well and be safe,
Posted: March 18, 2020